Haus of Powell's team of dedicated logistic specialists will determine the best and most efficient shipping method based on the merchandise you purchase. The shipping options below apply to the 48 contiguous United States. At this time, we are not able to ship outside of this area. If there are any additional questions, we will be happy to answer them! Please email us at info@hausofpowell.com, and we will respond as soon as possible.
Shipping & Delivery
Shipping
UPS & FEDEX
Most items such as lighting, accessories, art, mirrors, and rugs will ship via UPS, USPS, or FedEx. You will receive an e-mail with a tracking number once your item(s) have shipped. Orders may arrive in multiple boxes or at various times.
THRESHOLD
Includes delivery beyond the main entrance of your business or residence, but not to a specific room. This service does not include removal of packaging, assembly or setup of your item(s).
WHITE GLOVE DELIVERY
This is a full residential delivery service, and is required for large, heavy, or fragile items. The shipping service will contact you to schedule a time to deliver the purchased merchandise to your front door. Please ensure your space is prepped and ready to receive the furnishings. If any changes to the delivery need to be made, please work directly with them to coordinate those changes. If a delivery needs to be cancelled or rescheduled, please do so within 72 hours of the delivery. The shipping service must confirm that the changes can be made. In the event an appointment is missed or delayed by the customer, rescheduling is required. Rescheduling fees may apply. Additional fees may apply for address changes, delivery date changes, and other exceptions. For more information, please see additional DELIVERY information below.
Please feel free to contact us with any additional questions
Delivery - Out Of State
We work hard to be able to service all of our clients across the country. In order to do this, we have partnered with third party delivery providers in different locations across the country. Each location's agents operate differently and we manage that relationship on your behalf to receive, store and deliver your items to your home.
HOW CAN I SCHEDULE MY OUT-OF-STATE DELIVERY?
The agent will reach out directly to you to schedule a delivery once all items are received. In some cases, Haus of Powell will split the delivery due to various reasons. This is at Haus of Powell's discretion.
WHAT HAPPENS AT MY OUT-OF-STATE DELIVERY?
For a white glove delivery, the agent will assemble items, take them to your room of choice, place the items, and remove any debris. They are not the designer of the project so they will need direction. You will need to be present on location for the delivery - please arrange with your designer any floor plans or details needed for the delivery agent. If you would like the designer to be available via facetime or virtual support during the delivery, please let your sales representative know in advance and we can schedule this for you.
White glove agents are unable to move existing furniture or hang any items. Please have your room prepared.
For a Threshold delivery, the agent will deliver your item(s) beyond the main entrance of your business or residence, but not to a specific room. This service does not include removal of packaging, assembly or setup of your item(s).
Haus of Powell will determine the best method of delivery for your item. If you have a preference, please contact your sales rep.
HOW MUCH ARE STORAGE FEES FOR OUT-OF-STATE DELIVERIES?
The agent will call you to set up a delivery. You must schedule a delivery with the agent within 3 days. The delivery date must be within 7 business days of when the call was made, unless the agent had no available times. If that is the case, please reach out to your sales rep. If this is not possible, the client will be responsible for all storage fees. Storage fees are case by case. Other Fees:
- Clients are responsible for cancelation fees, incorrect address (if they have moved and gave us the wrong one) fees
- Clients are responsible for noting damage on proof of delivery and notifying Haus of Powell. Make sure all items the client actually received. Do not sign if you did not receive all items or make a note and email your rep.
CAN I HAVE DELIVERIES BEFORE THE WHOLE ORDER ARRIVES?
If you would like multiple deliveries this can be arranged. There will be an additional charge and you will need to contact your sales representative to set this up.
CAN I GO PICK UP ITEMS MYSELF IF THEY ARE DELIVERED SOONER?
If you would like to pick up items from the white glove agent there will be a charge associated and you will need to contact your sales representative to set this up.
CAN I CHANGE MY DELIVERY ADDRESS?
If the request is received within 24 hours of the order being placed, we will work to accommodate the change. If the request is received after 24 hours of the order being placed, there is a $500 change fee. We always want to try and resolve things for you, so please reach out with any questions, and we will do all we can to help!
If you order has shipped/is out for delivery, we will be unable to change the delivery address.